Help Desk Services

The Help Desk is staffed with experienced Product System Analysts (PSAs) who provide the following services:

  • Product Support: PSAs answer, record, and follow-up (if required) all inquiries relating to EXPLORER™ products. Typical queries may be related to data-entry procedures, reports, rental problems, table set-ups, bug fixes, and error messages.
  • Application-Change Support: PSAs help users regenerate cross-reference files, remove tabs, customize Surface Rental Review notices and Rental Acknowledgement letters, update System Table files, etc.
  • Product Quality Assurance: PSAs report system problems and bugs to the Quality Assurance department.
  • Software Upgrades: PSAs review set-up requirements and schedule pre- and post-installation meetings with clients.

Hours of Operation

The Help Desk offers product support from 7:30 am to 4:30 pm (closed between 12:00 pm and 1:00 pm) Monday to Friday, excluding statutory holidays.

For more information on Help Desk Services, please contact explorersupport@p2energysolutions.com or phone (403) 774-1090

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